This Privacy Policy describes how Raise, Social Inc. ("Raise," "we," "us," or "our") processes personal information that we collect through our digital or online properties or services that link to this Privacy Policy (including, as applicable, our website, mobile application, social media pages, marketing activities, live events, and other activities described in this Privacy Policy (collectively, the "Service")).
Raise is a ticketing and event technology platform that enables event organizers to host events and direct a portion of ticket proceeds or platform fees to charitable organizations selected by the event organizer. Raise facilitates these charitable contributions; however, the event organizer (or their affiliated organization) is the party making the donation.
We may provide additional or supplemental privacy policies for specific products or services at the time we collect personal information.
1. Personal Information We Collect
Personal Information You Provide to Us
You may provide the following categories of personal information:
Contact Data
First and last name, email address, billing and mailing address, phone number.
Demographic Data
City, state, country of residence, postal code.
Profile Data
Username, password, profile photo, biography, interests, and other information added to your account.
Communications Data
Information you provide when contacting us via email, chat, social media, or customer support.
Marketing Data
Your preferences for receiving communications and engagement with our marketing.
Payment Data
Payment card and billing information is collected and processed directly by our payment processors (e.g., Stripe). Raise does not store full payment card numbers.
Photos, event descriptions, comments, messages, and other content you submit.
Contacts Data
If you opt in, access to your contacts for invitations.
Event Organizer Data
If you create events through Raise:
Event name, venue, event description
Business or organization details
Representative name and contact information
Bank account information (collected by payment processor)
Tax identification information (collected by payment processor when required)
Charitable Donation Data
Raise facilitates charitable contributions associated with events hosted on our platform. When a donation is made through Raise:
The donation is attributed to the event organizer or their affiliated organization.
Raise processes the transaction through a third-party payment processor.
Raise may share donor information with the selected charitable organization when required to facilitate the donation or provide receipts, subject to user preferences.
Raise does not independently donate funds; the host or host organization is the donor of record unless otherwise specified.
Information from Third Parties
We may receive personal information from:
Public sources
Marketing partners
Payment processors
Social login providers (e.g., Google, Apple)
Other users who invite you to events
Automatic Data Collection
We and our service providers may automatically collect:
Device Data
IP address, browser type, device type, operating system.
Online Activity Data
Pages viewed, time spent, navigation paths.
Communication Interaction Data
Email opens and link clicks.
We use cookies and similar technologies. See our Cookie Notice for more information.
2. How We Use Your Personal Information
We may use personal information to:
Service Delivery & Operations
Provide and operate the platform
Process ticket purchases and charitable allocations
Attribute donations to event organizers
Facilitate communications between attendees and organizers
Provide customer support
Donation Facilitation
Allocate ticket fees or designated amounts to selected charities
Share required donor information with charities (subject to user consent and preferences)
Provide transaction confirmations and donation summaries
Such as Stripe, which processes payments under its own privacy policy.
Charitable Organizations
If you make a donation through an event, we may share your name, email, donation amount, and related details with the selected charity as necessary to:
Facilitate the donation
Provide receipts
Ensure compliance with applicable tax laws
Event Organizers
If you register for an event, your information may be shared with the organizer.
Professional Advisors
Lawyers, auditors, accountants.
Authorities
When required by law.
Business Transfers
In the event of a merger, acquisition, or asset sale.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Charitable Donations & Attribution
Raise facilitates charitable contributions but does not act as the donor of record. The event organizer or their affiliated organization is the party making the donation. Raise processes the transaction and may share relevant donor information with the charitable organization as needed to complete the donation and satisfy applicable legal and tax requirements.
5. Retention
We retain personal information as long as necessary to:
Provide the Service
Comply with legal and tax obligations
Prevent fraud
Resolve disputes
We may anonymize or delete data when no longer required.
Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
8. Security
We use technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
9. International Data Transfers
Raise is headquartered in the United States. Your information may be processed in the U.S. or other countries where privacy laws may differ from those in your jurisdiction.
10. Children
The Service is not intended for users under 16. If we become aware that we have collected personal information from a child without required consent, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. How to Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: raisetix@gmail.com
13. Notice to European Users
For users located in the European Economic Area or United Kingdom:
Raise acts as the data controller for purposes of GDPR compliance.
Legal bases for processing may include:
Contractual necessity
Legitimate interests
Compliance with law
Consent
You have rights to:
Access
Correction
Deletion
Restriction
Data portability
Object to processing
Withdraw consent
You may lodge a complaint with your local supervisory authority.